Privacy Policy

Who We Are

Our legal name is R&H Electrical Suppliers Ltd.
Our website address is: https://rhelectrical.co.nz.

We operate an eCommerce website with a fully integrated Customer Relationship Management (CRM) system, including an AI Virtual Agent that assists with collecting and processing customer information.

AI Virtual Agent

Our AI Virtual Agent may collect information such as your name, email address, and any additional details you provide during interaction. This information is directly linked to our CRM to help personalize your experience, answer your queries, and facilitate order processing.

Cookies

  • Login Page Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Login Cookies: When you log in, we set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login persists for two weeks. When you log out of your account, the login cookies are removed.
  • Article Editing Cookie: If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you visited the other website directly.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who We Share Your Data With

  • Password Reset: If you request a password reset, your IP address will be included in the reset email.
  • Credit Application: If you apply for a credit account, data sharing is covered under the separate consent document you signed.

How Long We Retain Your Data

For users who register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We also retain your web page visit data, chat logs from the AI Virtual Agent, and order data in our CRM system. This enables you to view your previous order history by logging into your account.

What Rights You Have Over Your Data

You may request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes (e.g., historical orders and invoices). If you choose to have your AI Virtual Agent chat history deleted, some functionality related to personalized recommendations may be impacted.

Terms of the Privacy Policy

By visiting the R&H Electrical website, you accept the terms described in this notice.

E-mail Communications

To help us make emails more useful and interesting, we may receive a confirmation when you open an email from R&H Electrical, if your device supports such capabilities. If you do not wish to receive emails or other mail from us, you can adjust your account settings by selecting “Unsubscribe” in the Newsletter menu.

With Your Consent

Aside from the cases outlined above, you will be notified if your information might be shared with third parties, and you will have an opportunity to opt out of sharing your information.

What Choices Do I Have?

If you do not wish to receive emails or other mail from us, you can remove yourself from our mailing list at any time.

Automatic Information

Examples of the information we collect include your email address; computer and connection information (such as browser type and version, operating system, and platform); purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time); cookie number; products you viewed or searched for; and other Google Ad API-related information for marketing purposes.

We use the data we gather to personalize and continually improve your shopping experience at R&H Electrical. Data about our clients is important to us, and we do not sell it to others.

Personal Information Collected

We may collect personal information about you, such as your name and contact information (email and mobile number). We collect this information to keep in contact with our clients, process orders, and provide AI Virtual Agent support. Providing some information is optional; however, if you choose not to provide certain information (like your email address), we may be unable to reply to your query or complete certain transactions.

We keep your information for ten years, after which we securely destroy it.

Your Rights

You have the right to request a copy of the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate. If you would like a copy of your information or to have it corrected, please contact us using one of the following methods:

We value your privacy and strive to protect your personal information in accordance with relevant data protection laws.

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